Journal of Family and Community Medicine

LETTER TO EDITOR
Year
: 2021  |  Volume : 28  |  Issue : 2  |  Page : 137-

Patient satisfaction with virtual clinics during the coronavirus disease-19 pandemic in primary healthcare, Riyadh, Saudi Arabia


Shweta Rajpal 
 Department of Community Medicine, Era's Lucknow Medical College and Hospital, Lucknow, Uttar Pradesh, India

Correspondence Address:
Dr. Shweta Rajpal
Department of Community Medicine, Erafs Lucknow Medical College and Hospital, Lucknow, Uttar Pradesh
India




How to cite this article:
Rajpal S. Patient satisfaction with virtual clinics during the coronavirus disease-19 pandemic in primary healthcare, Riyadh, Saudi Arabia.J Fam Community Med 2021;28:137-137


How to cite this URL:
Rajpal S. Patient satisfaction with virtual clinics during the coronavirus disease-19 pandemic in primary healthcare, Riyadh, Saudi Arabia. J Fam Community Med [serial online] 2021 [cited 2021 Aug 1 ];28:137-137
Available from: https://www.jfcmonline.com/text.asp?2021/28/2/137/315723


Full Text

Sir,

Alharbi et al. have recently published a study titled “Patient satisfaction with virtual clinic during coronavirus disease (COVID-19) pandemic in primary health care, Riyadh, Saudi Arabia.”[1] Our congratulations to the authors for a well-designed contemporary study on patient satisfaction in COVID-19 times. The authors are right in their perspective on the need to reduce real time doctor–patient outpatient clinic interactions in the midst of COVID-19 pandemic. To achieve this objective, telemedicine has come of age and become a tool that benefits both patients and doctors by reducing the risk of virus transmission.[2] The authors performed a study by using the convenient sampling technique on 439 patients using virtual clinics in primary health-care centers and evaluated patient satisfaction using a pretested questionnaire[3] translated into the vernacular (Arabic) language.

However, certain observations need to be made. First, did the virtual clinics involved in this study perform clinical evaluation by using both audio and video techniques in common ailments that require outpatient-based management? Second, did the mean duration of virtual clinic interaction differ or was it the same in the different clinics as this could have a bearing on the final reported satisfaction scores by the patient.

Nevertheless, this study does emphasize the need to evaluate patient satisfaction in COVID-19 times. Future studies that compare telemedicine virtual clinics and normal outpatient clinics can learn much from this study as COVID-19 has made virtual clinics a reality.

Financial support and sponsorship

Nil.

Conflicts of interest

There are no conflicts of interest.

References

1Alharbi KG, Aldosari MN, Alhassan AM, Alshallal KA, Altamimi AM, Altulaihi BA. Patient satisfaction with virtual clinic during coronavirus disease (COVID-19) pandemic in primary healthcare, Riyadh, Saudi Arabia. J Fam Community Med 2021;28:48-54.
2American Academy of Family Physician. Checklist to Prepare Physician Offices for COVID-19; May 15, 2020. Availablefrom: https://www.aafp.org/dam/AAFP/documents/patient_care/public_health/COVID-19%20Office%20Prep%20Checklist.pdf. [Last accessed on 2021 Jan 08].
3Sykes Corporation. SURVEY REPORT: Americans' Perceptions of Telemedicine in the Era of COVID-19. Available from: https://www.sykes.com/reports/2020-telemedicine-survey/. [Last accessed on 2021 Jan 08].