|LETTER TO EDITOR
|Year : 2021 | Volume
| Issue : 2 | Page : 138
Khalid G Alharbi, Mohammed N Aldosari, Abdulrahman M Alhassan, Khalid A Alshallal, Abdullah M Altamimi, Bader A Altulaihi
College of Medicine, King Saud Bin Abdulaziz University for Health Sciences, Riyadh, Saudi Arabia
|Date of Submission||25-Feb-2021|
|Date of Decision||05-Mar-2021|
|Date of Acceptance||10-Mar-2021|
|Date of Web Publication||8-May-2021|
Dr. Mohammed N Aldosari
Department of Family Medicine, King Abdulaziz Medical City, P.O. Box 22490, Riyadh 11426
Source of Support: None, Conflict of Interest: None
|How to cite this article:|
Alharbi KG, Aldosari MN, Alhassan AM, Alshallal KA, Altamimi AM, Altulaihi BA. Author's reply. J Fam Community Med 2021;28:138
We appreciate your interest in our manuscript entitled “Patient experience and satisfaction with virtual clinic in National Guard Primary Healthcare Center in Riyadh, Saudi Arabia during COVID-19 pandemic.”
On the question on whether the clinical evaluation during virtual clinic visits used both audio and visual interaction, I wish to state that the primary healthcare centers of the National Guard have only audio interaction between the patient and the healthcare provider. However, if the healthcare provider thinks that the patient's complaint requires physical clinical evaluation, he/she would be requested to attend the primary healthcare center in person.
The second question was about the time allocated for each patient and how it compared in the different specialties involved in virtual clinics. Each patient had 15 min per visit and this did not differ by clinic. Each specialty/clinic had the same time allocated for each patient.
We, again, thank you for your kind interest in our study, and we hope that more studies will be inspired by ours to improve the virtual clinic experience locally and globally.
Financial support and sponsorship
Conflicts of interest
There are no conflicts of interest.