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 Table of Contents 
Year : 2020  |  Volume : 27  |  Issue : 3  |  Page : 208-211  

Current status of telehealth in Saudi Arabia during COVID-19

1 Faculty of Medicine, National Heart and Lung Institute, Imperial College London, UK; Respiratory Care Department, Faculty of Applied Medical Sciences, Umm Al-Qura University, Makkah, Saudi Arabia
2 Department of Respiratory Care, Prince Sultan Military College of Health Sciences, Dammam, Saudi Arabia; UCL Respiratory, University College London, London, UK
3 UCL Respiratory, University College London, London, UK; Department of Respiratory Care, Faculty of Applied Medical Sciences, Jazan University, Jazan, Saudi Arabia

Date of Submission04-Aug-2020
Date of Decision10-Aug-2020
Date of Acceptance21-Aug-2020
Date of Web Publication25-Sep-2020

Correspondence Address:
Mr. Saeed M Alghamdi
National Heart and Lung Institute, Imperial College London, Royal Brompton Hospital Campus, Muscle Lab, Office 2, 2nd Floor, Fulham Road, London SW3 6NP

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Source of Support: None, Conflict of Interest: None

DOI: 10.4103/jfcm.JFCM_295_20

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Since the beginning of the coronavirus disease (COVID-19) pandemic, the responses of countries to emerging infectious diseases have altered dramatically, increasing the demand for health-care practitioners. Telehealth (TH) applications could have an important role in supporting public health precautions and the control of the spread of the COVID-19 pandemic. This review summarizes the existing literature on the current status of TH applications used during COVID-19 in Saudi Arabia and discusses the extent to which TH can support public health measures. TH mobile applications (e.g., Seha, Mawid, Tawakklna, Tabaud, and Tetamman) have found effective tools to facilitate delivering healthcare to persons with COVID-19, and tracking of COVID-19 patients. TH has been essential in the control of the spread of COVID-19 and has helped to flatten the growth curve in Saudi Arabia. Further research is needed to explore the impact of TH applications on the progression of COVID-19 in Saudi Arabia.

Keywords: Care coordination, COVID-19, telehealth, telemedicine

How to cite this article:
Alghamdi SM, Alqahtani JS, Aldhahir AM. Current status of telehealth in Saudi Arabia during COVID-19. J Fam Community Med 2020;27:208-11

How to cite this URL:
Alghamdi SM, Alqahtani JS, Aldhahir AM. Current status of telehealth in Saudi Arabia during COVID-19. J Fam Community Med [serial online] 2020 [cited 2022 Jan 22];27:208-11. Available from:

   Introduction Top

Coronavirus disease (COVID-19) has already claimed thousands of lives, incapacitated even more, and infected >185 nations. Since the start of the COVID-19 pandemic, the response of nations to emerging infectious diseases has altered dramatically, increasing the demand on health-care practitioners.[1],[2] Health-care authorities around the world are continue to discuss preventive measures that governments should consider appropriate to halt the spread of COVID-19. In Saudi Arabia, the Ministry of Health (MOH) recently devised a strategy for tackling the disease. This strategy includes the use of current telehealth (TH) applications to screen suspected cases, provide long-distance care, and track COVID-19 patients.[2],[3],[4],[5],[6] Various terminologies are used in medical agencies to refer to specific applications for TH, and these are outlined in [Table 1].[7] Although no TH technology can be developed overnight, the MOH in Saudi Arabia has been operating extensively on TH throughout the pandemic.[2],[6],[8],[9],[10] The aim of this paper is to summarize existing literature about the current status concerning the use of TH applications during COVID-19 in Saudi Arabia and discuss the extent to which TH is capable of supporting public health measures.
Table 1: Terminologies of telehealth applications

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   Telehealth to Mitigate the Spread of Covid-19 Top

Studies regarding the use of TH have shown that it has a positive impact on the delivery of health-care services.[11],[12],[13],[14] COVID-19 is transmitted quickly, and each infected case could spread the disease to more than one person, which means an exponential and very high rate of increase.[15] The MOH in Saudi Arabia has encouraged people to use mobile applications rather than visit primary care clinics during the outbreak. TH has been central in the role of primary health services to help mitigate the spread of COVID-19.[16]

   Telehealth in Saudi Arabia Top

The MOH in Saudi Arabia has recently introduced additional features to the current TH services, which have been effectively incorporated into the provision of healthcare using mobile applications (e.g., Seha, Mawid, Tawakklna, Tabaud, and Tetamman) to cope with the pandemic,.[9],[16],[17] A cross-sectional survey on the knowledge, attitude, and practice of parents to TH mobile applications (e.g., Seha and Mawid) was recently conducted on 402 Saudi and non-Saudi parents. The study reported that 346/402 (86%) of the respondents acknowledged the potential benefits of these mobile applications, and had used them before to book appointments for their children.[18] Another public survey with 781 participants, showed that 392/781 (51%) of the users were satisfied with the current services of TH mobile applications (e.g., Seha and Mawid).[17] As demonstrated in [Figure 1], there were >2 million users for the TH applications established by the MOH.[5],[6] This was a considerable facilitator that shows that the Saudi health-care system had been fully prepared to deal with such outbreaks as COVID-19.
Figure 1: Numbers of current users of telehealth mobile applications

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   Capabilities and Advantages of Telehealth Applications during the Covid-19 Pandemic Top

The MOH established a clear vision of how to improve health-care services accessibility across the kingdom following the Saudi Vision 2030 plan that stressed the importance of adopting and developing a national TH network.[2],[4],[19],[20] Across all health-care agencies in the kingdom, TH has been found efficient in reducing patient expense for health-care services provided, including online consultations, prescription refills, and follow-ups. All of these services are accessible with a tap of the finger leading one to a specific health-care provider.[20] TH mobile applications have also allowed the monitoring of the progression of chronic condition and minimized nonessential hospital visits during COVID-19, especially for children and vulnerable people.[18],[21],[22],[23] In addition, TH has helped patients to avoid nosocomial infections common in hospital settings. The nature of COVID-19 transmission[24] is still being debated; however, previous studies have found that nosocomial infections have played an important role in coronavirus transmissions.[25],[26] TH can prevent this since it promotes self-isolation, which is in line with the recommendations of the World Health Organization.[27],[28] Furthermore, symptoms evaluation through TH mobile apps is found to be vital in the detection and surveillance of COVID-19.[5],[6]

   Role of Telehealth in Care Coordination Top

The COVID-19 pandemic has illustrated that TH is an excellent facilitator for care coordination and care delivery in Saudi Arabia.[9],[10] However, TH services in Saudi Arabia are yet to reach expectation, and hence, there is a pressing need for the development of simpler and more interactive TH applications.[6],[9],[16],[29] This development could be achieved by evaluating user satisfaction over time, ensuring that applications are being used properly,[30] and optimizing the design of the applications, taking into consideration cultural and behavior factors against the use of technology.[31]

   Hajj Season Versus Covid-19 in Saudi Arabia Top

Historically, health authorities in Saudi Arabia have been prepared to face any potential spread of infectious diseases associated with mass gatherings (e.g., the Hajj season).[32] Studies have shown that this inevitable overcrowding is mostly associated with travel-related infections.[33],[34] Given all the expertise that has accrued over the years, the Saudi Arabian health authorities are familiar with the way the massing of people can result in a pandemic like COVID-19.[33],[34] The concurrence of COVID-19 with the Hajj season provides an extra indication of the insights and benefits that TH could provide care delivery during such a crisis. TH seems to be changing the nature of care delivery in Saudi Arabia since the majority of residents and noncitizens, can access the services quickly and easily.[8],[35] Consequently, it seems that TH can make an essential contribution in the COVID-19 pandemic, by mitigating the risk of infection and helping to flatten the growth curve.

   Conclusion Top

TH applications have been found to be vital in supporting public health precautions taken by the MOH in Saudi Arabia during the COVID-19 epidemic. TH contributions in the COVID-19 pandemic has played an essential role in mitigating the risk of COVID-19 infection. Further rigorous research is needed to develop the implementation and design of TH, and explore the impact of TH applications on the progress of COVID-19 in Saudi Arabia

Financial support and sponsorship


Conflicts of interest

There are no conflicts of interest.

   References Top

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Ministry of Health (Saudi Arabia): National E-Health Strategy; 2020. Available from: [Last accessed on 2020 Aug 10].  Back to cited text no. 2
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Ministry of Health (Saudi Arabia): COVID-19 Daily Briefing 2020. Available from: [Last accessed on 2020 Aug 10].  Back to cited text no. 5
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  [Figure 1]

  [Table 1]

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